Help center

How can we help?

Short answers about booking and paying with pbw.life, and about the first steps as a studio, specialist or organizer.

About pbw.life

Contact and support
How to reach pbw.life support, how to send a privacy request, and when to contact the studio or the event organizer instead.
Languages in pbw.life
Which languages pbw.life supports, how to switch the language, what is translated for you and what you write yourself.
Our terms in short
A short summary of the pbw.life terms for studios, for clients who book an appointment, and for event participants and organizers, with links.
The pbw.life mobile apps
pbw.life has three apps: Business for studio owners, Masters for specialists and pbw.life for clients. What each app does and what stays on the web.
What pbw.life is and which app is for you
pbw.life is booking software for beauty studios, specialists, clients and event organizers. Find out which portal or app fits your role.

Book a seat at a workshop or event
How to book and pay a seat, what happens when an event does not reach its minimum, and when you get your money back.
Cancel or reschedule your appointment
How you cancel or move an appointment, when you get your deposit back, and how to decline a new time the studio chose.
Confirmation e-mails, reminders and the manage link
Which e-mails and push notifications you get after booking, when reminders arrive, and how to use the link to manage your booking.
How to book an appointment
Book on a studio's booking page in a few steps: choose a service, a specialist and a time, then confirm with a code sent by e-mail.
Paying the deposit for your appointment
How you pay a deposit online when you book, what happens after payment and what to do when a payment fails or expires.
The e-mail verification code
Why the booking page sends a 6-digit code to your e-mail address, how long it is valid and what to do when it does not arrive.
The pbw.life app and app.pbw.life for clients
What you can do with a client account in the pbw.life app and on app.pbw.life: see your bookings, book again, use discount codes and get notifications.
Your privacy as a client
What pbw.life stores when you book, how long it is kept, what the self-service export and deletion do, and how to ask for everything else.

How deposits work for your studio
What a deposit rule is, how the amount is set, where the money goes and what pbw.life charges for deposits.
Plans and prices for studios
Solo, Studio and Team in a Start and a Pro version, plus Founding: prices, team size, what each plan includes and how to switch.
Sign up your studio and start the 30-day trial
How to sign up at companies.pbw.life, what the EUR 0.01 payment at signup is for, and how the 30-day free trial works.

Organizer plans and fees
The Free and Starter plans for organizers, the platform fee per paid seat, and when pbw.life charges it.
Sign up as an event organizer
How to create an organizer account at organizer.pbw.life to sell seats for workshops, trainings and other events.

Email your question to support@pbw.life. We reply on working days.