You can reach pbw.life support by e-mail at support@pbw.life. For privacy requests about your personal data, use the form on our privacy page.
Who to contact
- Questions about pbw.life, your account, your plan or a problem in a portal or app: write to support@pbw.life.
- Questions about an appointment, a price or a deposit at a studio: contact the studio. The studio decides about its appointments, its prices and its cancellation policy.
- Questions about the content or the venue of an event: contact the organizer. For questions about the booking, the payment or a refund of an event, read the event terms for participants.
What to include in your e-mail
- Your role: studio owner, specialist, client or organizer.
- The e-mail address of your pbw.life account, or the e-mail address you used to book.
- The portal or app you use, for example https://companies.pbw.life/ or the pbw.life app.
- What you did, what you expected and what happened. A screenshot helps.
Never send your password or your payment details.
Privacy requests
You have the right to see, correct, delete or receive your personal data, to limit how it is used, and to object. To use these rights:
- Go to the Privacy Policy.
- Fill in the form on that page.
- Enter the 6-digit code that we send to your e-mail address. This confirms that the request comes from you.
The privacy page states that we respond within one month. For complex requests this can be extended by two more months. We tell you within the first month if that happens.
When you ask us to delete your data, pbw.life support removes or anonymises it in all parts of the platform. The booking records themselves, without your personal data, are kept for up to 7 years because of Dutch tax law. We confirm the result by e-mail.
Clients with an account can also download the bookings that are linked to their account, or delete their account, at https://app.pbw.life/ under Profile > Privacy & Data. This covers only the bookings linked to the account. For a full deletion of all your data, use the form on the privacy page.
The help assistant
On pbw.life you can ask questions to an AI assistant. It answers from this help center and can make mistakes. Our terms and your studio have the final word. If you prefer to talk to a person, write to support@pbw.life.
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Did not find your answer?
Email your question to support@pbw.life. We reply on working days.