Some studios ask for a deposit when you book an appointment online. You pay it on the payment page of the studio’s payment provider, and your appointment is confirmed once the payment arrives.
When you pay a deposit
The studio decides if a deposit is needed. Some studios ask every client. Others ask only when your booking history on pbw.life shows no-shows, or when you have few bookings on pbw.life so far. In that case the booking page says “Based on your booking history on pbw.life”. You never see numbers about your history.
Regular clients of some studios pay a lower deposit or no deposit. The booking page then shows the lower amount.
If the studio does not ask for a deposit, you skip this step and your booking is sent at once.
How to pay
- Choose your service and time, enter your details and the code from your e-mail.
- If the studio has a cancellation policy, read it and tick I accept the cancellation policy.
- Check the deposit amount and click Pay.
- You go to the payment page of Mollie or Stripe. Choose one of the payment methods that the studio offers, for example iDEAL, and pay.
Your bank statement shows “pbw.life - deposit for appointment” with a reference number. The money goes to the studio.
After payment
You return to the booking page. It shows Checking payment while it waits for the confirmation. When the payment is in, you see Payment confirmed!.
You get an e-mail with your appointment, a calendar file and a link to manage your booking. In the pbw.life app you also get a push notification.
If the confirmation takes longer than 90 seconds, the page tells you. Check your e-mail: the confirmation can still arrive.
Time limits
The studio holds your time slot while you pay.
- Before the payment page opens, the slot is held for 15 minutes.
- When the payment page opens, the slot is held until that payment expires. The e-mail about your pending deposit shows until when you can pay.
Failed or expired payment
If the payment fails, you cancel it on the payment page, or the time runs out, your booking is not confirmed and the time slot becomes free again. Nothing is charged.
The booking page shows Payment unsuccessful with a Book again button. You also get an e-mail that your reservation was released. There is no link to retry the same payment, so book again.
If you have an account in app.pbw.life or the pbw.life app, a booking that waits for a deposit shows Pay deposit under your bookings until the time runs out.
If money left your account but your booking was released, contact the studio.
Related
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