With a client account you can manage your bookings in two places: the pbw.life app on your phone and the website app.pbw.life. Both use the same account.
Browse without an account
In the pbw.life app you can look for studios and events without signing in. The app has the tabs Home, Find, Events, Bookings and More. You sign in for your own bookings and settings.
My bookings
Open Bookings in the app, or your bookings on app.pbw.life. You see your upcoming and past appointments with their status. Open an appointment to see the price details and the cancellation rules.
From an appointment you can:
- move it to another time;
- cancel it;
- pay a deposit that is still open;
- decline a new time that the studio proposed;
- leave a review after a completed appointment. A review from your account is published at once.
Bookings you made on a booking page with the same e-mail address also appear after you sign up. To move such a booking, use the Manage booking link in your e-mail.
A group booking with a deposit can only be cancelled with the link in your e-mail. See Cancel or reschedule a booking.
Book again
On app.pbw.life, a completed appointment has a Book again link. It opens the same service at the same studio. The pbw.life app has no Book again button. Open the studio in Find to book again.
Booking with your account
You do not need an e-mail code, because you are signed in. You book one service at a time. For several services or several people, use the studio’s booking page. See How to book an appointment.
If the studio asks for a deposit, you pay it right after booking.
Discount codes
- In the pbw.life app you can enter a discount code on the booking summary. The summary shows the new price.
- In the app, More > Offers lists active codes from studios where you booked before. Copy a code and tap Book to open the studio.
- On app.pbw.life you cannot enter a discount code. Use the app or the studio’s booking page.
Notifications
The app asks for permission to send notifications after you sign in. You can change this in More > Notifications or in your phone settings. With notifications on, you get a push when your appointment is confirmed, moved or cancelled, 24 hours before it starts, when the specialist is on the way or late, about your deposit, and when you can leave a review.
On iPhone, push notifications may not arrive yet. You always get the e-mails too. See Confirmations and reminders.
Language
More > Language changes the language of the app on this phone. The e-mails for a booking are in the language you used when you made that booking.
Delete your account
In the app, More > Delete account opens the privacy page of app.pbw.life in your browser. See Your privacy.
Related
Did not find your answer?
Email your question to support@pbw.life. We reply on working days.