When you book on a studio’s booking page without an account, we send a 6-digit code to your e-mail address. You enter the code to confirm the booking. The code is sent by e-mail only.
Why we ask for the code
The code shows that the e-mail address belongs to you. This matters because:
- your confirmation, reminders and the link to manage your booking go to this address;
- nobody can book in your name with your e-mail address;
- studios receive real bookings and not fake ones.
How it works
- Enter your e-mail address on the details step.
- Press Get code.
- Open the e-mail and copy the 6-digit code.
- Enter the code on the booking page.
- Finish your booking.
Rules for the code
- The code is valid for 10 minutes.
- You can enter a wrong code 5 times. Then ask for a new code.
- You can ask for a new code after 60 seconds.
- You can ask for at most 5 codes per hour for the same e-mail address.
After you enter the right code, you have 15 minutes to finish the booking. If paying the deposit takes longer, the booking page asks you to confirm your e-mail address again.
If you ask for too many codes, the page shows a message and a countdown. Wait until the countdown ends and try again.
When the code does not arrive
- Check that you typed your e-mail address correctly.
- Look in your spam or junk folder.
- Wait 60 seconds and press Get code again.
If the code still does not arrive, e-mail support@pbw.life.
When you do not need a code
In the pbw.life app and on app.pbw.life you sign in to your account. Signing in replaces the code.
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Did not find your answer?
Email your question to support@pbw.life. We reply on working days.