Terms of Service (SaaS)
Agreement between Pro Beauty World (pbw.life) and the beauty professional
1. Parties and definitions
- Provider: Pro Beauty World (pbw.life), eenmanszaak (sole proprietorship) - KvK (Chamber of Commerce) 42107799, VAT ID (btw-id) NL005498975B56, registered address Ronsseweg 115, 2803 ZS Gouda, the Netherlands. Currently no VAT is charged (Dutch small-business scheme, KOR).
- Professional / Customer: the beauty professional (ZZP/eenmanszaak or company) who subscribes to pbw.life.
- Service: the pbw.life booking, scheduling, deposit and notification platform.
- End client: a person who books an appointment with the Professional.
2. The service
pbw.life provides SaaS booking software: a public booking page, calendar and schedule management, deposit collection (via the Professional's own Mollie or Stripe account), notifications, and record-keeping. The Professional can set per service whether it takes place at the client's location or at the Professional's own location; a fixed salon or premises is not a requirement for using the Service. Which features come with which plan is shown on the pricing page and at signup.
3. Subscription, trial and fees
- 30-day free trial. A payment method is set up at signup through a one-off €0.01 mandate payment with Mollie; the subscription fee is not charged during the trial. If you do not cancel before the trial ends, the paid period starts automatically under that mandate.
- Plans and prices as shown at signup (Founding, Solo Start, Solo Pro, Studio Start, Studio Pro, Team Start, Team Pro).
- Founding offer: €9 per month for the first 12 months after signup (maximum 20 spots), for 1 specialist and with the Solo Pro features. Before your founding year ends you choose how to continue: Solo Start (1 specialist, without reports and Pro features, €19 per month) or Solo Pro (1 specialist, €29 per month). From 30 days before the end of your founding year we ask you to make that choice. If you have not chosen by the end of your founding year, your subscription moves to Solo Start.
- Pro Beauty World is a sole proprietorship (eenmanszaak) that currently charges no VAT (Dutch small-business scheme, KOR); the listed price is the total. VAT may become applicable once the KOR turnover threshold is exceeded.
- SaaS subscription billing is handled via Mollie. You pay in advance per month or, where the plan offers it, per year. A switch to another plan applies at once, with no extra charge; the new amount applies from the next payment.
- You can cancel at any time in the portal. During the trial, access ends at once; after that, access continues until the end of the paid period.
4. The Professional's responsibilities
- Provide accurate business identity (incl. KvK number) and keep it current.
- Comply with all laws applicable to their business, including the GDPR/AVG for their end clients' data. pbw.life acts as processor for that data; see the Data Processing Agreement in section 6.
- Set lawful deposit and cancellation policies and honour them with end clients.
- To receive deposits: connect their own Mollie or Stripe account and maintain that provider's verification (KYC). Without a connected provider, pbw.life asks for no deposits.
5. Payments to the Professional (deposits)
The Professional chooses whether deposits are taken through Mollie, through Stripe or not at all. Deposits paid by end clients settle directly to the Professional's own Mollie or Stripe account. pbw.life does not hold client funds and charges no fee per deposit. Payment processing terms are governed by the Professional's agreement with the chosen provider. Mollie and Stripe each act as an independent controller for payment data. A change of provider applies to new payments; refunds go through the provider that took the payment.
6. Data protection
pbw.life processes end-client personal data asprocessor on the Professional's behalf. Mollie and Stripe act as independent controllers for payment data. See also ourPrivacy Policy.
For the booking statistics pbw.life keeps across all studios (numbers of no-shows and cancellations per client, used to decide whether a deposit is asked) Pro Beauty World is itself the controller. See section 7 of the Privacy Policy.
The Data Processing Agreement forms part of these terms and is expressly accepted during onboarding. It governs the processor relationship for your end clients' data (roles, sub-processors, security measures, retention and audits). The Dutch-language Verwerkersovereenkomstis the version of record.
7. Availability, support and liability
pbw.life aims for high availability but does not guarantee uninterrupted service. pbw.life is not liable for the quality of the beauty services the Professional provides to end clients.
8. Term, suspension and termination
Non-payment. If a subscription payment fails, we let you know by e-mail and in the app, and you have 7 days from the end of the paid period to pay the open amount. Everything keeps working during those 7 days. If the amount is still open after the 7 days, access to the portal and the Business app is paused and your online booking page stops taking new bookings: clients see that online booking is temporarily unavailable and are asked to contact you. Appointments booked before then stay in place and your data is kept. As soon as the open amount is paid, access and online booking reopen automatically.
Data on termination. After the subscription ends we delete or return your end clients' data under section 9 of theData Processing Agreement.
9. Changes to the terms
We may update these terms. We announce a change in advance by e-mail and in the portal.
10. Governing law and disputes
These terms are governed by the laws of the Netherlands. Disputes will be resolved by the competent Dutch court.