When you book through pbw.life, we store the details needed for your appointment. This article explains what we store, how long we keep it, and how to get a copy or have it deleted. The full rules are in our privacy policy.
What we store
- Your name, e-mail address and, if you give it, your phone number.
- Your bookings: the studio, service, specialist, time, price and status.
- Your address, for a service at your address. With an account you can save it for next time.
- Booking statistics: counts of your completed appointments, no-shows, cancellations and total bookings. We keep these counts across all studios on pbw.life, under a coded version of your e-mail address and phone number. Studios that ask some clients for a deposit use these counts. We do not store the dates or studios behind these counts.
- With an account: your settings, such as language and currency.
- Reviews you write.
The studio you book with sees your booking details. It can also keep private notes and tags about you.
Who is responsible
- The studio is responsible for your bookings with that studio, your contact details and its notes about you. pbw.life stores that data for the studio.
- pbw.life is itself responsible for your account, the booking statistics across all studios, event bookings and the AI assistant.
You can ask the studio or pbw.life about your data. We help in both cases.
The deposit check
When a studio asks only some clients for a deposit, the system decides automatically, by comparing your counts with the limit the studio set. You can still book: the deposit is part of the price, and you get it back under the cancellation rules. If you do not agree, contact the studio or pbw.life. You can also object, and we then delete your counts. After an objection, we do not create your counts again from future bookings.
How long we keep it
- Your name, e-mail address and phone number on a booking are anonymised 3 years after the booking was made.
- Anonymised bookings (date, service, price, without your personal data) are deleted after 7 years.
- Booking statistics are deleted 24 months after the last change.
- Your account stays until you delete it. After a deletion request, we remove it within one month.
See your booking statistics
Open booking.pbw.life/clientstats and enter your e-mail address. We send you a code by e-mail. After you enter the code, you see your counts across all studios. You do not need an account.
Self-service in your account
On app.pbw.life, open Profile > Privacy & Data. In the pbw.life app, More > Delete account opens this page in your browser.
- Download my data gives you a file with the bookings you made while signed in to your account.
- Delete my account: you type DELETE to confirm. This anonymises your name, e-mail address, phone number and address on the bookings you made while signed in. You get a confirmation e-mail and you are signed out.
These two actions cover only the bookings made under your account. They do not include or remove:
- bookings you made on a booking page without signing in;
- your login account;
- your reviews;
- your saved address and settings;
- your booking statistics;
- notes and tags that studios keep about you.
Ask for a full copy or full deletion
For a copy of all your data, or to have all your data deleted:
- Use the data-rights form on our privacy page, or e-mail support@pbw.life.
- We send a 6-digit code to your e-mail address to check that the request is yours.
- pbw.life support handles the request. We answer within one month.
A full deletion removes your booking statistics, the studios’ notes and tags, your saved address and your verification codes. It anonymises your bookings. It also removes your personal data from your reviews, your discount code use and your deposit records. We keep a short record that the deletion was done.
Age
pbw.life is for people aged 16 and over. If you are under 16, ask a parent or guardian to book for you.
Stop reminder e-mails
Use the unsubscribe link at the bottom of a reminder e-mail. See Confirmations and reminders.
Related
Did not find your answer?
Email your question to support@pbw.life. We reply on working days.