Event terms for participants

What applies when you book a seat at an organizer's group event through pbw.life

The Dutch version is canonical; this English version is a translation.

Last updated: 2026-10-23 · Version: events-participant-2026-10-23

1. Who you contract with

• The organizer offers and runs the event. Your contract for the event is with the organizer. The organizer's name, address, Chamber of Commerce (KvK) number and contact details are shown on the event page and in your confirmation.
• Pro Beauty World (pbw.life), eenmanszaak (sole proprietorship), KvK 42107799, Ronsseweg 115, 2803 ZS Gouda, the Netherlands, runs the platform you book on. pbw.life concludes the contract with you in the name and on behalf of the organizer, collects the payment on the organizer's behalf and carries out refunds. pbw.life itself is not a party to running the event.
• The organizer has declared to us that they act in the course of a trade or business (a trader). EU and Dutch consumer law therefore applies to your contract with the organizer.
• Split of obligations: the organizer is responsible for the content, quality, venue, safety and delivery of the event. pbw.life is responsible for the booking process, keeping your payment with our payment service provider, recording the number of bookings at the decision deadline and refunding you automatically in the cases below.

2. What you book

Before you pay, one screen shows the main characteristics of the event: description, date, start and end time, venue, price per seat, whether you pay the full price or a deposit, theminimum number of participants, the maximum number of seats, the decision deadline and the organizer's cancellation policy. The minimum number of participants and the decision deadline are main characteristics of your booking.

3. Price and payment

• The event page shows how you pay: online at bookingthrough Stripe, or on site to the organizer at the event. The payment and refund rules in sections 3 to 6 apply to events paid online. For events paid on site, section 11 applies instead.
• The price on the event page is the total amount, VAT included. No booking, service or transaction fees are added.
• For an event paid online you pay through Stripe (iDEAL or card). Stripe is a licensed payment service provider. Your payment stays with Stripe until the event has taken place or until your money is refunded. pbw.life never receives your payment on a bank account of its own.
• If you pay a deposit, the event page shows when the balance is due. You receive a payment link by email for it. If you do not pay the balance in time, the organizer may cancel your seat; the organizer's cancellation policy then applies to your deposit.

4. Minimum number of participants and decision deadline

An event only goes ahead if at least the minimum number of seats has been booked and paid at the decision deadline. Your booking is therefore a contract subject to a condition subsequent (article 6:22 of the Dutch Civil Code): if the minimum is not reached, the contract lapses.

• The count. At the decision deadline we automatically count the paid seats and record that number. Bookings or cancellations after that moment do not change the outcome.
• Minimum reached. The event is confirmed. You receive an email right away.
• Minimum not reached. Within 24 hours after the decision deadline the organizer may decide to run the event anyway; the event is then confirmed and you are informed. If the organizer does not decide so within those 24 hours, the event is cancelled automatically.
• Automatic refund. If the event is cancelled because the minimum was not reached, you get back everything you paid, with no costs deducted, to the payment method you paid with. You do not need to do anything. We start the refund straight away and no later than 14 days after the decision deadline. How fast the amount reaches your account depends on your bank or card issuer.
• The organizer may not cause the minimum to be missed, for example by refusing or blocking bookings. If they do, the cancellation counts as a cancellation by the organizer (section 5), not as a missed minimum.

5. Cancellation or changes by the organizer

• If the organizer cancels the event for any other reason, before or after confirmation, you get back everything you paid to the same payment method, no later than 14 days after the cancellation.
• A cancellation by the organizer after confirmation is a failure to perform by the organizer. You keep the rights the law gives you against the organizer.
• If the organizer changes the date, time, venue or another main characteristic after you booked, you are informed. You can accept the change or cancel your booking free of charge and get everything back. You do not have to accept an alternative date or a voucher.

6. Cooling-off period and cancellation by you

• Cooling-off period. You can cancel your booking free of charge and without giving a reason within 14 days after booking, as long as the event has not started. You then get everything back to the same payment method, no later than 14 days after you cancel. If the event starts within 14 days after your booking, you expressly request at booking that the organizer performs the event for you on the scheduled date; your cooling-off period then ends when the event starts.
• After that. After the cooling-off period the organizer's cancellation policy applies, which you saw before paying. It is also in your confirmation.
• You cancel through the manage link in your confirmation email. A cancellation after the decision deadline does not change the recorded number of bookings.

7. Questions and complaints

Send questions or complaints about the content or delivery of the event to the organizer. Send questions or complaints about booking, payment or a refund to info@pbw.life; we reply within 14 days. If you and the organizer cannot resolve it, you can go to the competent court.

8. Your data

For your booking we process your name, email address, phone number (if you give it), language, number of seats and payment status. We share this data with the organizer so they can run the event. For events paid online, Stripe processes your payment data. For events paid on site, no payment data passes through pbw.life. Read more in ourPrivacy Policy.

9. Liability

The organizer is liable for running the event. pbw.life is liable for properly performing its own tasks under these terms, including timely refunds. Nothing in these terms limits the rights you have as a consumer under the law.

10. Version, governing law

• We record on your booking which version of these terms you accepted. Later changes do not apply to a booking already made.
• These terms and your contract are governed by Dutch law. If you live in another EU country, you keep the protection of that country's mandatory consumer rules.

11. Events paid on site

If the event page says you pay on site, you reserve your seats without paying online. These rules then apply in place of the payment and refund rules in sections 3 to 6:

• Payment. You pay the price shown on the event page directly to the organizer at the event. pbw.life does not collect, hold or pass on any money for the event. How you can pay at the event is up to the organizer.
• Minimum number of participants. Your reserved seats count towards the minimum. At the decision deadline the event is confirmed or, if the minimum is not reached and the organizer does not decide to run it anyway (section 4), cancelled. You receive an email either way. You have paid nothing, so there is nothing to refund.
• Cancellation or changes by the organizer. If the organizer cancels the event, or you decline a change (section 5), your reservation is cancelled and you receive an email. There is nothing to refund through pbw.life. Anything you paid the organizer outside pbw.life you settle with the organizer.
• Cancellation by you. You can cancel all or some of your seats free of charge through the manage link in your confirmation email until the event starts. Please cancel as early as you can, so the organizer can offer the seat to someone else.
• Your contract for the event is with the organizer, as in section 1. pbw.life makes the reservation in the name and on behalf of the organizer and sends the notices about it.